At Hover, we strive to deliver high-quality products to our customers. If you receive a defective or damaged item, please contact us within 48 hours of delivery to request a return or replacement. Any communication received after this time period may not be eligible for return or replacement unless expressly covered by the product warranty.
If your purchase is covered by our 15-day free return policy, you may return the item within those 15 days from the date of purchase. Please note that multiple returns from the same customer for the same product may not be processed.
Refunds will be processed within 5-7 working days of receiving the returned item. If the item is not eligible for a refund, we may offer a replacement subject to availability.
Cancellations may be requested within 24 hours of placing an order. Customised products are not eligible for cancellation or refund.
In the case of damage during transportation, we will provide a replacement after investigating the issue. Any damage that is caused intentionally or in an unnatural way by the customer will not be eligible for a return or replacement.
We request that customers be present during delivery to thoroughly inspect the furniture and report any damage to the delivery agency at the time of delivery. In the event that damage is discovered after the delivery agency has left, the customer must report it to us within 24 hours for the possibility of a replacement.
Thank you for your business. If you have any further questions about our return policy, please don't hesitate to contact us.
At Hover, we are committed to protecting the privacy of our customers and users of our website. This privacy policy explains how we collect, use, and share information about you when you use our website, products, and services.
We may collect information about you in a variety of ways, including:
We may use the information we collect about you for a variety of purposes, including:
We may share your information with third parties for a variety of reasons, including:
You have the following choices regarding your information:
Contacting us: If you have any questions or concerns about your privacy, you can contact us at [contact information].
We take the security of your personal data very seriously and have implemented various strategies, controls, policies, and measures to keep your data secure and keep these measures under close review. We only allow access to your data to authorised personnel who need it to perform their job responsibilities.
We may update this privacy policy from time to time. We will post any updates on this page and encourage you to review the policy regularly.
Effective Date: [Date]